AVAYA CMS Report on Agent no answer redirected from agent

Add the data item NOANSREDIR to the appropriate report(s) to view the information you're looking for. You can also add Ringing call automatically redirected from agent as a real-time agent exception in CMS.

Also you can add the button "noans-alrt" to the managers phone and it will light up whenever there is a RONA (Redirect On No Answer). If you press the button it will then display the agent who RONA'd the call. You can only have one "noans-alrt" per hunt group.